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Frequently Asked Questions
1. Would you provide SDK for me?
Yes, we offer free SDK if you order sample. All contents are included in a CD ROM with the sample together.
2. What is the warranty for the products?
According to our warranty policy, we provide a 12-month warranty from the shipment date for all our products (excluding consumable parts).
3. What is the minimum order quantity (MOQ)?
We accept one piece for standard products. For OEM requirements, our sales department will confirm the detailed MOQ based on your needs.
4. Can we get a free sample?
Generally, we do not provide free samples. However, after testing and evaluation of a purchased sample, the cost can be returned when a mass order is placed.
5. What is the delivery time?
Samples can typically be shipped within 2-3 working days after payment. For bulk orders, leading time is 1-4 weeks depending on the exact quantity.
6. What after-sales service do you provide?
We provide a 12-month warranty, sufficient spare parts stock, and professional engineers for 7*24 online support. Failed products are typically fixed within one week.