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Frequently Asked Questions
What is the difference between you and other suppliers?
We have a dedicated R&D team with over 30 years of experience. We understand market trends and customer needs deeply, utilizing professional production and testing equipment. Every product undergoes strict QC standards to ensure 100% reliability.
What certifications do the products have?
Our manufacturing processes are ISO9001, ISO14001, and OHSAS18001 certified. Furthermore, our access control products have passed CE and FCC certifications to meet international safety standards.
How long is the lead time for orders?
For standard products, the lead time is typically 1 month. For customized solutions or OEM projects, the lead time is approximately 2 months.
What are the supported payment terms?
We support various payment methods including T/T (Telegraphic Transfer), Western Union, and Ali Pay for your convenience.
How long is the warranty period?
We provide a comprehensive two-year warranty starting from the date the products are dispatched from our port.
Is this device suitable for outdoor installation?
Yes, the device features an IP65 waterproof rating and IK07 impact resistance, making it durable for various environmental conditions with a working temperature range of -30°C to +60°C.