Frequently Asked Questions
What certifications do your products have?
We have CE and UL certificates. All our product designs follow international standards such as EN/CE, UL, and ANSI.
Do you accept OEM or ODM orders?
Yes, we are professional in OEM and ODM services, currently cooperating with several famous brands.
What is the guarantee on your smart locks?
We provide a 5-year mechanical guarantee for our products.
What material grades are used for your hardware?
We mostly work with SUS304 and SUS316 stainless steel; some items are also available in SUS201.
Can I request a sample before placing an order?
Yes, we can offer up to 3 free samples for your evaluation. Freight is typically collected via your courier account.
What are your standard payment terms?
Our accepted payment terms include T/T, D/P, Western Union, and L/C.