❓ Frequently Asked Questions
🔹 What are the primary unlock methods for this lock?
The KT-PP51-TY supports 9 ways to unlock, including 3D facial recognition, semiconductor fingerprint sensing, anti-peeping passwords, IC cards, Tuya App remote control, video intercom, and traditional mechanical keys.
🔹 How secure is the 3D facial recognition technology?
It uses a deep learning encryption algorithm that analyzes facial features in 0.5 seconds. It includes anti-spoofing technology to prevent unauthorized entry using photos, videos, or masks.
🔹 What happens if the smart lock runs out of battery?
The lock features a USB-C emergency charging port to provide temporary power. Additionally, you can always use the provided mechanical backup keys for manual entry.
🔹 Is it compatible with standard door sizes?
Yes, it is designed to fit door thicknesses between 35mm and 50mm and is compatible with standard 6068 mortise lock bodies.
🔹 Does it support remote monitoring?
Yes, through the Tuya Smart App, you can receive real-time alerts, monitor live video from the HD camera, and use the voice intercom to speak with visitors from anywhere.
🔹 Are customization options available for bulk orders?
Yes, we support OEM/ODM customization including custom logos, colors, languages, and packaging to provide full branding solutions for wholesale clients.