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Frequently Asked Questions
What makes this smart lock different from other suppliers?
We feature an R&D team with over 30 years of experience, ensuring we understand market trends and customer needs deeply. Our production and testing equipment are professional-grade, backed by a strong QC department to ensure every product meets strict quality standards.
What certifications does this product have?
Our products have passed ISO9001 quality system certification, ISO14001 environment system certification, and OHSAS18001 occupational health management system certification. Additionally, they are CE and FCC certified.
How long is the lead time for orders?
For normal products, the lead time is typically 1 month. For customized products, the lead time is approximately 2 months.
What are the supported payment terms?
We support T/T payment, Western Union, and Ali payment. For specific details regarding payment processing, please consult our customer service.
How long is the warranty period?
We provide a two-year warranty starting from the date the product is dispatched from our port.
What door types are compatible with this lock?
This smart lock is designed for versatility and is suitable for both wooden doors and security doors in residential, commercial, or industrial settings.