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Frequently Asked Questions
What is the minimum order quantity (MOQ) for the first purchase?
For custom logos and brand packaging, the MOQ is 1,000 sets. If no branding is required, the MOQ is 100 cartons per size.
What is the standard delivery time for orders?
Normally, delivery takes 30-40 days after the order is confirmed by both parties.
How can we verify the product quality before purchasing?
We can provide samples for your inspection. Additionally, customers may appoint an agent to inspect mass production quality at the factory.
What are the accepted payment and price terms?
We accept TT, Cash, or LC. Price terms include EXW, FOB, CNF, CIF, or FCA, depending on your requirements.
What is the procedure if goods are received with quality issues?
All goods are inspected during assembly and packing. If a defect is found, please provide photos of the issue and the carton image. Once verified, we will offer a refund or resend the goods.
Are the door handles compatible with different door thicknesses?
Yes, our standard locks fit door thicknesses of 35-50mm, and we can accommodate requests for 35mm-55mm thickness.