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Frequently Asked Questions
What is your minimum order quantity (MOQ)?
We do not have strict rules on MOQ and welcome customers to get samples for initial testing and quality evaluation.
What payment terms do you accept?
We accept various payment methods including Bank T/T, PayPal, L/C, Western Union, and MoneyGram.
What are the shipping options and delivery times?
Packages are typically delivered via Express (DHL/FedEx/TNT/UPS). For large orders, air or sea freight is recommended. Preparation usually takes 2-8 days, and delivery takes an additional 3-7 days.
Do you provide a warranty for your locks?
Yes, we provide a 1-2 year warranty from the date of delivery along with lifetime technical support for all our products.
Can these locks be used for different door thicknesses?
Yes, the design is versatile and suitable for most standard door and cabinet thicknesses.
Is OEM or customization available?
Absolutely. As an OEM provider, we can customize materials (ABS or Zinc Alloy), colors, and button types to meet your specific requirements.