Manufacturing Excellence
Founded in 1999, we are a professional smart hardware manufacturer with over 15 years of export experience. Our products are widely exported to the Middle East, Southeast Asia, Africa, America, and Europe. We focus on continuous creative spirit, quality service, and competitive cost performance.
Frequently Asked Questions
1. How many ways can I unlock the N010A-3D smart lock?
The lock supports 5 main methods: 3D Face Recognition, Fingerprint, IC Card, Password, and Mobile App (Tuya/TTLock). A mechanical key is also provided for emergency backup.
2. What type of doors is this lock compatible with?
It is designed for anti-theft doors, wooden doors, and stainless steel doors with a thickness ranging from 40mm to 110mm.
3. How long does the battery last and is it rechargeable?
It uses a high-capacity 4200mAh Lithium battery which is rechargeable. The quiescent current is very low (≤80uA) to ensure long-lasting performance.
4. Can I see who is at my door remotely?
Yes, the lock features a 4.5-inch HD color screen and supports video intercom and remote unlocking via the mobile app.
5. What happens in case of an emergency fire or escape situation?
The N010A-3D is designed for safety; you can simply turn the handle from the inside to open the door immediately for a quick escape.
6. What is the warranty policy for this product?
The smart lock itself comes with a 3-year warranty, while the lithium battery is covered for 1 year. We provide technical support throughout the product's lifespan.