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Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
The MOQ depends on the specific product model. Generally, the MOQ for formal orders is 300pcs, but this can be discussed based on your requirements.
What are the available payment terms?
We accept various payment methods including T/T, L/C, Western Union, and PayPal for your convenience.
What is the typical delivery timeline?
Sample orders are typically delivered within 7 working days. Formal orders take 30-45 days, while OEM orders usually require 50-60 days.
What kind of warranty is provided?
We offer a 1-year warranty for our products. Beyond the 12-month period, we can still provide necessary spare parts.
Which shipping methods do you use?
We support multiple transportation options including Sea freight, Air freight, and express couriers such as DHL, UPS, EMS, FEDEX, and TNT.
Do your products hold any certifications?
Yes, our products are certified with CE, RoHS, E-MARK, REACH, ETL, and SAA. Our manufacturing processes also comply with ISO9001 and BSCI standards.