❓ Frequently Asked Questions
Can you customize the lock based on our technical drawings?
Yes, we can. Our factory has a professional technical department that provides support for custom drawings and deep customization.
Do you provide samples and how are they shipped?
We provide samples via international couriers like DHL or UPS. Small material samples are free (shipping only), while larger samples require a fee that is 100% refundable upon bulk order.
What is the standard delivery time for orders?
Typically, delivery takes 25-30 days after receiving the deposit and confirming all technical details.
What types of doors are compatible with this smart lock?
This lock is suitable for a wide range of doors, including anti-theft doors, wooden doors, iron doors, copper doors, and stainless steel doors.
What are the primary unlocking methods?
The lock supports five major methods: Fingerprint recognition, Password entry, IC card, traditional mechanical key, and remote mobile phone access.
What kind of after-sales service is provided?
We offer a 1-year warranty which includes online technical support to ensure your smart lock operates smoothly.