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Frequently Asked Questions
Q: Can you accept small orders?
Yes, we accept small orders for most RTS products, which can be shipped around 3-5 days after order payment.
Q: How and when can I get a quotation?
Quotations will be offered within 24 hours. It is more efficient if you provide product pictures, drawings, quantity, and other special requirements.
Q: Can you provide samples?
Yes, samples can be arranged for your approval. Please note that freight costs are typically covered by the customer.
Q: Is customized OEM/ODM acceptable?
Yes, we sincerely welcome all customers to grow with us through OEM and ODM collaborations.
Q: What are the shipping methods available?
Samples are sent via door-to-door express for small orders. For bulk orders, you can choose shipping by air or by sea.
Q: How is quality control managed at the factory?
Quality is our priority. Every product is fully assembled and carefully tested before packing and shipping to ensure the highest standards from start to finish.